Customer care
Help & FAQ
Find your order, arrange a return, or get help choosing a fragrance. If you need a person, call 1-800-484-2823 or email sales@luvealusa.com.
Track an order
- Open your shipping confirmation email and follow the carrier tracking link. Check your spam folder if the email is missing.
- If you ordered with an account, sign in to view your order history and shipment information.
- Checked out as a guest, or need an update? Email us from the address used for your order. Include the order number if you have it.
Returns & refunds
Request a return within 30 days of delivery. For a change of mind, keep the product unopened, unused and in its original packaging. Contact us for return instructions before posting a parcel.
In your email, include your order number and the item you want to return. If it is damaged, faulty or incorrect, tell us what happened so we can help.
Common questions
How much is shipping?
Orders over $25 ship free within the United States, and so does every subscription delivery. Smaller orders pay a flat $4.99. We do not currently ship internationally.
Read the shipping policyWhen will my order leave?
Orders are dispatched within 24 hours. Weekend and public-holiday orders go out on the next business day. Dispatch time is different from delivery time; use the carrier tracking link in your shipping email for the latest delivery estimate.
Find order-tracking helpCan I return a fragrance?
You can request a return within 30 days of delivery. Change-of-mind returns must be unopened, unused and in their original packaging. Different terms apply to damaged, faulty or incorrectly supplied items. Contact us before sending anything back.
Read the full return policyMy order arrived damaged or something is missing. What should I do?
Email sales@luvealusa.com with your order number and a description of the problem. For damage, include photos of the packaging and item. Our shipping policy asks you to report damaged, leaking or incomplete orders within 7 days of delivery so we can arrange a replacement or refund.
Email about an order problemCan I change my address or cancel an order?
Contact us as soon as possible. If the parcel has not been collected by the carrier, we can usually correct the address or cancel the order. Once it has shipped, the return policy applies. Sending a request does not itself confirm that an address change was possible.
Email an order-change requestHow do I find the right fragrance?
Our scent finder lets you browse by fragrance family, intensity and where you will use it: car, home or skin. Each product page includes its scent profile and format. Check the product name and size before adding it to your bag.
Find your scentDoes buying a product start a subscription?
No. Subscribe & Save enrollment on this storefront is currently coming soon. Ordinary purchases and newsletter signups do not create a paid subscription. If you already have a Luveal subscription, use our management page for portal access or cancellation by email.
Manage or cancel a subscriptionWhen will my refund appear?
After an eligible return has been received and checked, we issue the refund to the original payment method. Your bank or card issuer typically takes a further 5–10 business days to post it. Refunds reflect the amount actually paid, including any discount.
Read the refund detailsEmail buttons open your email app; you must send the message to submit a request. You can also write directly to sales@luvealusa.com. Please do not include card numbers or security codes. For the full terms, see our Terms & Conditions.
