Privacy policy

What we collect

When you buy something we collect the information needed to sell and ship it: your name, email address, shipping and billing address, phone number if you provide one, and the contents of your order.

If you create an account we keep your order history so you can see it. If you subscribe to emails we keep your email address until you unsubscribe.

What we never see

We do not see or store your card details. Payment is handled by BigCommerce’s hosted checkout and the payment processors it connects to; card numbers are entered on their systems, not ours, and never touch this storefront.

Cookies

This site sets cookies to remember what is in your cart and to keep you signed in. Those are necessary — without them a cart cannot work.

We also use analytics to understand which pages people actually use, in aggregate. You can block or clear cookies in your browser at any time; the cart and sign-in will stop persisting if you do.

Advertising and measurement

We advertise on Google and TikTok, and this site and our checkout carry their tags (Google Analytics, Google Ads and the TikTok Pixel). They use cookies and similar identifiers to measure which ads lead to visits and purchases, and to show our ads to people who have visited before. That means third-party vendors, including Google, use cookies to serve ads based on your visits to this site and to other sites on the internet.

When you place an order, its value and the products in it are reported to Google, together with a one-way scrambled form (a SHA-256 hash) of your email address, phone number, name and street address, and your city, state, ZIP code and country in plain text, so that Google can match the purchase to an ad you clicked. Google receives the hashes, not your email address, phone number, name or street address.

You can turn off personalised ads from Google at adssettings.google.com and read how Google uses this information at policies.google.com/technologies/partner-sites. TikTok lets you do the same in its app’s privacy settings, and optout.aboutads.info covers many other advertisers. Blocking or clearing cookies in your browser also stops it.

Who else touches your data

The companies that help us run the shop, each with only what it needs:

• BigCommerce — the commerce platform that hosts our catalog, checkout and order records.
• Payment processors — to take payment and handle refunds.
• Shipping carriers — your name and address, to deliver the parcel.
• Email providers — to send order confirmations and, if you have opted in, marketing.
• Google and TikTok — advertising and measurement, as described above.

What we do not do

We do not sell your personal information, and we never hand your name, email address or postal address to another company for its own marketing.

Your choices

Email sales@luvealusa.com — or write to us at 9715 Joseph Campau Ave, Hamtramck, MI 48212 — to see what we hold about you, correct it, or ask us to delete it, and we will action it. Every marketing email has an unsubscribe link in it that works immediately.

We keep order records for as long as we are required to for tax and accounting purposes, even after an account is closed.

Children

This store is not intended for children under 13 and we do not knowingly collect their information.