Terms & conditions

Orders and prices

All prices are in US dollars and exclude any sales tax, which is calculated at checkout where it applies.

Placing an order is an offer to buy. We accept it when we confirm the order by email. If an item turns out to be unavailable, or a price or description is wrong, we may decline the order and refund you in full — we will always tell you why.

Promotions

Sitewide discounts are applied automatically in the cart and need no code. Unless a promotion says otherwise, only one discount applies to an order and promotions cannot be combined. A promotion ends at the date and time stated.

Subscriptions & automatic renewal

These subscription terms apply only when you choose an available subscription offer and expressly agree to recurring charges at checkout. A one-time purchase, an account registration or a marketing email signup does not enroll you in a paid subscription. A subscription advertised as coming soon is not available for enrollment.

A subscription automatically renews, and your selected payment method is charged for each scheduled order at the frequency disclosed when you enroll, until you cancel. There is no minimum commitment or cancellation fee.

Before you enroll, the offer will disclose the products and quantities, the amount payable for each order, the billing and delivery frequency, any applicable taxes or shipping charges, any introductory terms, and how to cancel. Your first charge is made when you place the subscription order unless the offer expressly states a different first billing date. Subsequent charges follow the schedule disclosed in the offer and your confirmation.

How Subscribe & Save works at Luveal: choose a schedule (every month, every 2 months or every 3 months) under “Purchase option” on a product page. Each delivery is 15% off the regular price and ships free. A subscription needs a Luveal account and payment by card with the card saved at checkout so renewals can be charged; Apple Pay and Google Pay can be used for one-time orders only. Before checkout you review the exact items, amount and schedule and tick a box to agree.

Recurring payment authorization

By expressly accepting a subscription offer, you authorize Luveal and its payment service providers to charge your selected payment method for the disclosed subscription orders, including applicable taxes and any shipping charges disclosed before enrollment. This authorization continues until you cancel. We will obtain your affirmative consent before starting recurring billing; merely visiting this website or agreeing to general website terms does not authorize a subscription.

Keep your payment, contact and delivery information current. If a payment fails, we may notify you, retry the authorized payment, or suspend the affected shipment or subscription. No new subscription charges will be initiated after cancellation takes effect. A failed payment or an expired card does not itself cancel a subscription; use the cancellation method below.

Do not send your full card number or security code by email. Payment details should only be entered through the secure payment or subscription management service.

Confirmation, reminders & subscription changes

After enrollment, we will send an electronic confirmation containing the subscription terms, billing schedule and cancellation instructions. We will also provide an electronic receipt for each successful recurring charge and any renewal, trial-ending or other notices required by applicable law and payment network rules.

The price and frequency agreed to at enrollment apply unless you request a change or we give advance notice of a change before it takes effect. We will notify you of any price increase or other material subscription change at least 30 days before the affected charge, or earlier if required by law. You may cancel before that charge. Where additional consent is required, we will obtain it before applying the change.

We email a reminder 3 days before every renewal charge. Skip a delivery, change the schedule, pause or resume at any time online at /account/subscriptions/ after signing in; changes made there take effect immediately for the next delivery.

To request a different product or delivery address, email sales@luvealusa.com or call 1-800-484-2823. A change, pause or skipped shipment requested by email applies once confirmed. If a product is unavailable, we may delay or cancel the affected order and notify you; we will not substitute a different product or charge a higher amount without your agreement. Any payment for an order we cannot fulfill will be refunded.

How to cancel a subscription

Cancel online at any time: sign in, open /account/subscriptions/ and choose “Cancel subscription”. Cancellation takes effect immediately, we confirm it by email, and no further charges are made for that subscription. If you cannot sign in, you can always cancel by email as described below.

You may cancel at any time by emailing sales@luvealusa.com with the subject “Cancel subscription” and the email address used to subscribe. Include an order or subscription number if available; it is not required if we can identify your subscription from your email address. If your subscription confirmation provides an online cancellation link, you may also use that link. You do not need to call us or give a reason for cancelling.

To avoid the next charge, submit your cancellation before the next scheduled charge is processed. An email cancellation takes effect when we receive your request, subject only to reasonable verification if needed to identify the subscription. Our response time does not extend your billing authorization. We will confirm cancellation by email, and no further renewal charges or subscription orders will be initiated.

Cancelling stops future renewals. If an order was already charged before your request, the order cancellation and refund terms below apply. If a renewal is charged after your cancellation took effect, contact us so we can correct it and refund the charge.

Unsubscribing from marketing emails or returning an individual shipment does not automatically cancel a subscription. Please explicitly request subscription cancellation to stop future orders.

Subscription returns & refunds

Subscription orders have the same return rights as other orders under our Return policy at /return-policy/. You may request a return within 30 days of delivery. Items must be unopened, unused and in their original packaging, except where they are damaged, faulty or incorrectly supplied or applicable law provides additional rights.

If a subscription order has already been charged but the parcel has not been collected by the carrier, contact us to cancel that order for a full refund. If it has shipped, our normal return process applies. Cancelling future renewals alone does not automatically return or refund a shipment already sent.

Eligible refunds are issued to the original payment method for the amount actually paid. There is no restocking fee. For a change-of-mind return, you pay the return shipping or it is deducted from the refund; we cover return shipping for damaged, faulty or incorrectly supplied items. Once the return has been received and checked and the refund issued, your bank typically takes a further 5–10 business days to post it.

Nothing in these terms limits your rights concerning unauthorized charges, billing errors, faulty goods or refunds required by applicable law.

Subscription discounts & introductory offers

Any subscription discount, free trial or introductory price applies only if it is expressly included in the offer you accept. The offer will state its duration, any amount payable during that period, the price and billing frequency afterward, and the deadline and method for cancelling before a charge. These terms do not themselves create a free trial or guarantee a discount.

Unless expressly stated in the subscription offer, a one-time promotion does not apply to future renewals. We will not start paid recurring charges after a trial or introductory offer without the consent and notices required by applicable law and payment network rules.

Product information

We describe every fragrance as accurately as we can, including its scent family and how strongly it projects. Scent is subjective and how a fragrance behaves depends on skin, temperature and where it is used, so a description is a guide rather than a guarantee.

Colours on screen vary between displays. Packaging designs are updated from time to time and what arrives may differ slightly from the photograph.

Using the products safely

Fragrance is for external use only. Keep it away from eyes, flame and direct heat, and out of reach of children. Discontinue use if irritation occurs. Do not decant or dilute the contents. Reed diffusers and room sprays are not for use on skin.

Our content

The Luveal name, logo, packaging designs, photography and film on this site belong to us and may not be copied or used commercially without written permission.

Liability

Our responsibility for any order is limited to the amount you paid for it. Nothing in these terms limits any right you have under law that cannot be limited, including your rights in respect of faulty goods.

Changes

We may update these terms. The version published when you place a one-time order applies to that order. For an existing subscription, material changes are subject to the advance notice, cancellation and consent protections set out above; posting an update alone does not authorize a new or increased charge. These terms were last updated October 31, 2026.

Getting in touch

Questions about any of this go to sales@luvealusa.com and a person will answer.

Luveal’s business address is 9715 Joseph Campau Ave, Hamtramck, MI 48212. It is not a returns address: returns start with an email, and we reply with instructions.